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Evidence Guide: CHCCSM011 - Work with carers and families in complex situations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCCSM011 - Work with carers and families in complex situations

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and address the needs of carers and families.

  1. Work with carers and families of people with complex needs to clarify their needs and identify available support options, incorporating legal and ethical considerations.
  2. Provide information to assist carers and families and meet their needs.
  3. Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to naturally support individual relationships with each person.
  4. Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both the person and carers and families.
  5. Recognise the key risk factors of the care relationship and take action to address the risk factors.
  6. Treat carers and families with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship.
  7. Inform service providers of specific identified needs of carers and families.
  8. Identify the needs of children with parents with complex needs and apply strategies to address these needs.
  9. Identify when children have adopted the caring role and ensure young carer’s needs are addressed.
Work with carers and families of people with complex needs to clarify their needs and identify available support options, incorporating legal and ethical considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to assist carers and families and meet their needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise the multi-dimensional and dynamic nature of caring relationships and respond appropriately to naturally support individual relationships with each person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Observe changes in the caring relationship over time and respond appropriately to those changes to address needs of both the person and carers and families.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise the key risk factors of the care relationship and take action to address the risk factors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Treat carers and families with dignity, respect and sensitivity to cultural issues and expectations in the caring relationship.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform service providers of specific identified needs of carers and families.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify the needs of children with parents with complex needs and apply strategies to address these needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify when children have adopted the caring role and ensure young carer’s needs are addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve carers and families in assessment and planning processes.

  1. Consult with the person to clarify and agree on the role and involvement of carers and families in the decision making and service delivery processes.
  2. Assess the care relationship and address the needs and areas of conflict of the person and carers and families.
  3. Inform carers and families of their role and rights in assessment of the person, planning, decision making and their right to a separate carer assessment.
  4. Undertake an assessment that empowers and strengthens carer and family relationships with service providers.
  5. Provide carers and families with clear information of available services and choices, so they are informed participants in the planning process.
  6. Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and family involvement.
  7. Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person’s strengths, achieves their goals and addresses their identified needs.
  8. Maximise agreed involvement of carers and families in assessment and planning processes and decision-making.
  9. Share and update information with carers and families.
Consult with the person to clarify and agree on the role and involvement of carers and families in the decision making and service delivery processes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess the care relationship and address the needs and areas of conflict of the person and carers and families.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform carers and families of their role and rights in assessment of the person, planning, decision making and their right to a separate carer assessment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake an assessment that empowers and strengthens carer and family relationships with service providers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide carers and families with clear information of available services and choices, so they are informed participants in the planning process.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with all organisation representatives involved in assessment and planning in complex situations to clarify carer and family involvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check services are provided in a manner that recognises and optimises the caring relationship and maximises each person’s strengths, achieves their goals and addresses their identified needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maximise agreed involvement of carers and families in assessment and planning processes and decision-making.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Share and update information with carers and families.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve carers, families and other natural supports in monitoring person’s plan implementation.

  1. Confirm carers and families understand the person’s identified goals, planned services, natural support and resources.
  2. Confirm carers and families have identified their own goals, planned services, natural support and resources.
  3. Listen to observations of the person, carers and families about aspects of services provided to achieve goals.
  4. Maintain effective rapport and communication with carers and families to support disclosure of information about delivery of services and resources in line with plan.
  5. Maintain collaborative relationships with carers and families and other natural supports so that they continue to provide the desired support to the person.
  6. Work with carers and families to identify barriers to implement plans and potential adjustments to best meet each person’s needs.
Confirm carers and families understand the person’s identified goals, planned services, natural support and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm carers and families have identified their own goals, planned services, natural support and resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Listen to observations of the person, carers and families about aspects of services provided to achieve goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain effective rapport and communication with carers and families to support disclosure of information about delivery of services and resources in line with plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain collaborative relationships with carers and families and other natural supports so that they continue to provide the desired support to the person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work with carers and families to identify barriers to implement plans and potential adjustments to best meet each person’s needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and monitor carer and family involvement and satisfaction.

  1. Discuss with carers and families their satisfaction with how they have been informed and involved.
  2. Evaluate how carer and family involvement has contributed to and impacted on achievement of person’s goals.
  3. Use ongoing feedback and findings to adjust approach to inclusion of natural support by carers and families.
Discuss with carers and families their satisfaction with how they have been informed and involved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate how carer and family involvement has contributed to and impacted on achievement of person’s goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use ongoing feedback and findings to adjust approach to inclusion of natural support by carers and families.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge